How can we help?
Answers to what families ask most. If yours isn’t here, write to us.
Write to usStill stuck? Write to us; a person answers. support@famsorted.ca
Common questions
How do I add my family?
Open Settings, then Invite someone. Share the link or the QR code. You approve each person before they join, and you choose whether they're a member or a viewer.
What can a viewer do?
A viewer sees everything in the household, amounts included, but can't add, change or delete anything. It suits a grandparent or an older child.
I have a new phone. How do I sign in?
Sign in with your email and password, or with Apple. If two-step verification is on, also enter a code from your authenticator app (or your backup device). Lost them all? Contact us to reset it.
Is my bank statement sent anywhere?
No. Your phone reads the statement, you check what it found, and only the transactions you keep are saved. The file itself isn't kept.
Where is our data stored?
In Canada, in your household only. FamSorted has no ads, no trackers and no third-party analytics.
How do I export or delete my data?
Settings, then Privacy. You can download everything you have in FamSorted, or delete your account.